Someone did upset me. As I still do the odd shift at Heartburn Hotel, I had the bad luck of running into one of the truly despicable people that disgrace this world.
Arrogance, is it not the worst feature in a human being, be it conscious or subconscious? This particular man made ridiculous claims regarding the price of his room (yes, money is almost always the root of evil). We might have been able to reach a compromise were it not for the fact that he clearly thought I was so far beneath him that he could not react in any other way to my suggestions than laugh condescendingly. Good for him we were speaking on the phone; had he been standing before me, he would have had to try that laugh through my surprisingly strong hands squeezing the nasty chuckle out of his throat.
After years in the hotel business, I have noted that hotel guests in general are pleasant enough people. Better hotels tend to attract more unpleasant customers, for some reason. So I assumed I was more or less safe from these, working at Heartburn Hotel. But there is always the exception to the rule. This particular customer did not even have the excuse of being rich and snobbish... not that that is much of an excuse.
Customers everywhere have the right to complain, of course. But a complaint should, first of all, not be taken out of the air on some poorly founded reason. Secondly, there is a nice way and a nasty way of complaining. The nice way usually accomplishes more.
Here's advice to all arrogant hotel guests trying to get freebies by making ridiculous complaints: the hotel might bend to your will, in accordance with the principles of good customer relations. But hotel staff will not always, in spite of our smiles, take it lying down. The next time you avail yourself of our services, you might find that you have been placed on the black list. Or that, for some reason, only the smallest, darkest room is available, or that something in your food tastes funny, or that through an unfortunate accident, no laundry service is available just when you need it.
Because the Universe gets mad when you laugh at lowly receptionists.
3 comments:
Alright, I'm now terrified abt all those receptionists i shriveled with a snarl (after my dad had deep-fried them with a ferocious glare).
My Karma's in deep trbl, pp. Maybe I can make up for my past sins by making it up to u...whatddyou say to that, heartburn poet?
Hmm, yes. It will take some considerable effort on your part to make up for that horrible behaviour. I'll see what I can do to appease the wrathful Universe for you.
On the other hand, your writing and your pictures have the ability to make even a universe look favourably on you. So you are well on the way.
People should read this.
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